Return & Refund policy

We want you to be happy with your purchase from The Handbag Den. This Return & Refund Policy explains when an eligible item can be returned and how refunds are handled.

1. Return Window

Eligible items may be returned within 30 calendar days of delivery.

To qualify for a return, the item should be returned in an appropriate condition, with the original packaging and any included accessories where applicable. Items that have been used, damaged, or altered beyond reasonable inspection may not qualify for a refund.

2. How to Request a Return

Before sending an item back, please contact us at support@thehandbagden.shop with your order information and the reason for the return.

We will provide instructions for the return process where the return is eligible.

3. No Restocking Fee

We do not charge a restocking fee on eligible returns.

4. Exchanges

We do not offer exchanges. If you would like a different product, colour, or style, please return the eligible item for a refund and place a new order.

5. Refunds

Once we receive and inspect the returned item, we will determine whether it meets the applicable return requirements.

Approved refunds are issued to the original payment method only.

Please allow up to 10 business days after the returned item has been received and approved for the refund to be processed.

6. Payment Methods

Our store accepts Visa, Mastercard, and American Express. Any approved refund will be sent to the original payment method used for the order.

7. Shipping Charges

Our standard domestic shipping charge is £9.99 GBP. Shipping charges may not be refundable where permitted by applicable law and depending on the reason for the return.

8. Items That Cannot Be Returned

Where applicable law permits exclusions, certain items may be excluded from return because of their condition, hygiene requirements, damage caused after delivery, or other legitimate reasons. If a particular product has a specific return restriction, that restriction will be communicated on the relevant product or order information.

9. Damaged or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us at support@thehandbagden.shop as soon as reasonably possible with your order details and information about the issue.