Privacy policy

At The Handbag Den, we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains what information we may collect, how we use it, how we protect it, and the choices you have when you shop with us.

1. Information We Collect

When you visit our website, place an order, contact us, or otherwise interact with The Handbag Den, we may collect information such as:

Your name and contact details.
Your billing and delivery address.
Information needed to process and fulfil your orders.
Payment-related information necessary to complete a transaction. We do not intentionally retain complete payment card details when these are processed by our payment providers.
Information you provide when contacting our support team.
Technical information about how you use our website, such as device, browser, and website interaction information.

2. How We Use Your Information

We may use personal information to:

Process and fulfil orders.
Arrange delivery and provide order-related updates.
Process payments and refunds.
Respond to customer enquiries and provide support.
Maintain, secure, and improve our website and services.
Prevent fraud, misuse, and unauthorised activity.
Meet applicable legal and regulatory obligations.

3. Payment Information

Payments on our store may be made using Visa, Mastercard, and American Express. Payment information is handled through the payment processing systems available through our Shopify store. We do not use your payment information for purposes unrelated to processing your transaction.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate correctly, remember preferences, understand website usage, and support store functionality. Some cookies may be provided by Shopify or other service providers used to operate the store.

You can manage certain cookie settings through your browser. Disabling some cookies may affect the functionality of parts of the website.

5. Sharing Personal Information

We may share information where reasonably necessary to operate our business, including with service providers involved in payment processing, website operation, order fulfilment, delivery, security, and technical services.

We may also disclose information when required by law or when reasonably necessary to protect our legal rights, customers, website, or business.

6. Data Security

We take reasonable measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure. However, no online transmission or electronic storage system can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, maintaining appropriate business records, resolving disputes, and meeting legal or regulatory requirements.

8. Your Privacy Rights

Depending on the circumstances and applicable law, you may have rights relating to your personal information, including the right to request access to information we hold about you, request correction of inaccurate information, request deletion where applicable, or object to or restrict certain processing.

If you wish to exercise a privacy right or have a question about how your information is handled, please contact us using the support email below.

9. Children's Privacy

Our website is intended for general retail customers and is not specifically directed at children. We do not knowingly seek to collect personal information from children without appropriate legal authority or consent.

10. Changes to This Privacy Policy

We may update this Privacy Policy when our practices, services, or legal requirements change. The revised version will be posted on this page with an updated effective date where appropriate.