FAQs

Frequently Asked Questions

1. Where does The Handbag Den ship?

We currently ship only within the United Kingdom. International shipping is not currently offered. We will update our shipping policy if we expand internationally.

2. How much does shipping cost?

Standard domestic shipping is charged at a flat rate of £9.99 GBP.

3. How long does delivery take?

Orders generally require 1–2 business days for processing and preparation, followed by an estimated 3–7 business days of carrier transit. The total estimated delivery time is therefore 4–9 business days.

4. When is the order cut-off time?

Our daily order cut-off time is 2:00 PM. Orders placed after the cut-off time, or on days when the business is closed, are processed on the next available business day.

5. Which carrier do you use?

Our designated domestic carrier is Royal Mail. The carrier used may vary depending on the shipment and delivery destination, and additional carriers may be used in the future.

6. What payment methods do you accept?

We accept Visa, Mastercard, and American Express.

7. What is your return window?

Eligible items can generally be returned within 30 calendar days of delivery, subject to the conditions in our Return & Refund Policy.

8. Do you charge a restocking fee?

No. We do not charge a restocking fee on eligible returns.

9. Do you offer exchanges?

No. We do not offer exchanges. If you need a different item, please return the eligible item for a refund and place a new order.

10. How are refunds issued?

Approved refunds are issued to the original payment method only.

11. How long do refunds take?

After the returned item has been received and approved, please allow up to 10 business days for the refund to be processed.

12. What should I do if my order arrives damaged or incorrect?

Please contact us at support@thehandbagden.shop with your order information and details about the issue so we can assist you.

13. Can I change my delivery address after ordering?

If you need to correct your delivery information, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or been handed to the carrier.