The Handbag Den aims to provide a straightforward and secure checkout experience. This Payment Policy explains the payment methods accepted by our online store and how payments, charges, and refunds are handled.
1. Accepted Payment Methods
We accept the following payment methods:
- Visa
- Mastercard
- American Express
2. Currency
All product prices and applicable shipping charges are displayed in British pounds sterling (GBP).
The standard domestic shipping charge is a flat rate of £9.99.
3. When Payment Is Taken
Payment is generally authorised and processed during checkout when you place your order. Your order cannot be prepared for dispatch until the required payment has been successfully processed or authorised.
4. Payment Security
Payment transactions are handled through the payment processing services available through our Shopify store. We take reasonable steps to protect customer and transaction information, but no online payment system can be guaranteed to be completely secure.
5. Payment Problems
If a payment is declined, reversed, cancelled, or otherwise unsuccessful, your order may not be processed. If you believe there has been an error with a payment, please contact us so we can review the issue.
6. Refunds
Approved refunds are issued to the original payment method only.
For eligible returns, refunds are processed after the returned item has been received and approved. Please allow up to 10 business days after approval for the refund to be processed.
7. Returns
Eligible items may be returned within 30 calendar days of delivery. There is no restocking fee on eligible returns.
We do not offer exchanges. If you require a different item, please return the eligible item for a refund and place a new order.
8. Contact
If you have a question about a payment or refund, please contact support@thehandbagden.shop.
Last updated: September 2026